A survey will need to be carried out by our experienced Gas Safe / Oftec Registered engineers at the same time we service the boiler, we will check the system, boiler and all items that would be covered under the Cover Plan and advise you if we would be able to cover your heating system.
i. Our engineers suffer abuse, either verbal or physical.
ii. We find an issue on inspection.
iii. There are issues which effect the installation not disclosed at the time of inspection.
iv. We are not reasonably able to find parts to keep your system or appliance working safely.
v. Circumstances arise (including health and safety issues) which make it inappropriate, in our opinion, for the contract to continue.
vi. A system is not viable financially.
i. There will be a minimum payment of a non-contract service, if we have already carried out a service or an inspection.
ii. You may also cancel your agreement with reasonable notice by contacting our office directly..
iii. You may cancel your agreement at any time. There will be a minimum charge of £50.00 plus VAT if we have carried out an initial inspection or any other work. If you pay by monthly Direct Debit, and you have not paid the minimum amount of £50.00 Plus VAT when you cancel, you will be required to pay the minimum amount to Total Boilers Limited.
If we do not carry spare parts your repair needs on the day, we use a central stock of parts, otherwise we will do all we reasonably can to obtain parts from our suppliers.
If you have any queries regarding your invoice, please report these in writing/e-mail to firstname.lastname@example.org within 7 days of receipt of the invoice. Total Boilers Limited will respond within 7 days or as soon as possible from the receipt of your letter/email.
Upon booking an appointment for a boiler service, you will be given the opportunity for the following appointment slots:
These appointments may be subject to change. If we are experiencing a particularly busy period, we may have to give priority to breakdowns, therefore your appointment slot could be subject to change, or may need to be re-arranged.
All of our service plan customers are offered a Priority Breakdown Service.
This means that we will endeavour to attend your breakdown call the same day providing that you telephone us before 2pm Monday to Friday and before 12pm (noon) on Saturdays. If you telephone on Sunday, we will endeavour to attend the breakdown the following day. This service is exclusively available for Serviceplan customers.
For non-Serviceplan customers we will attend the boiler breakdown as soon as possible. However as we give priority to Serviceplan customers , if we cannot attend the breakdown the same day that you report it to us, we will try to attend as soon as possible.
It is your responsibility to let us into your property. If we cannot gain access to your property to carry out the necessary work, we will tell you and arrange another appointment. If after 3 attempts we still cannot gain access we may cancel your agreement. We will tell you this in writing if this is the case.
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